Shipping policy

Shipping Policy

Every Order is Made for You

At NINOH, every order is made especially for you once your purchase is confirmed. We believe quality is worth waiting for, which is why we don't mass produce our products.

Thank you for choosing something created with intention.

Order Processing

Orders are prepared within 1–3 business days before being shipped.

Once your order is on its way, you'll receive a confirmation email with your tracking number.

Shipping

Shipping costs are calculated at checkout based on your delivery address.

💜 Free shipping is available on orders over R400.

Delivery Time

Estimated delivery is 10–25 business days.

Because each item is made to order and shipped internationally, delivery may occasionally take up to 30 business days, depending on:

  • Customs processing
  • Your location
  • Courier network delays

We appreciate your patience while your order makes its journey to you.

Tracking Your Order

Every order includes tracking, so you can follow your parcel from dispatch to delivery.

Delivery

Most orders are delivered directly to your address.

In some locations, your parcel may be redirected to a local collection point or post office if home delivery isn't available.

If this happens, you may need to:

  • Present valid identification
  • Collect your parcel from the designated location

Customs & Import Charges

Depending on your country's regulations, customs duties, import taxes or handling fees may apply.

These charges are set by local authorities and are the responsibility of the customer.

Shipping Delays

Although we work with trusted shipping partners, occasional delays can happen due to circumstances beyond our control, including:

  • Customs inspections
  • Courier disruptions
  • High shipping demand
  • Public holidays

We'll always do our best to keep you informed.

Lost or Late Orders

If your order hasn't arrived after 30 business days, please contact us and we'll investigate immediately.

If your order hasn't been delivered within 35 business days, you may be eligible for a shipping fee refund, replacement, or another suitable solution, depending on the circumstances.

Your satisfaction is important to us, and we'll work with you to resolve any issues fairly.

Need Help?

Questions about your order?

📧hello.ninoh@gmail.com